Contact the Hollowpine Support sales team for pricing, a demo, procurement support, and enterprise plans.
Contact the Hollowpine Support sales team for pricing, a demo, procurement support, and enterprise plans.
Answers to questions you might have about Hollowpine Support.
Hollowpine Support is a shared inbox and live-chat helpdesk for small teams. It unifies email, chat, and social messages into one queue with canned replies, simple automations, and a lightweight chat widget for your site.
Hollowpine Support is built for small support teams and founders handling customer conversations. A shared inbox and live chat for small teams.
Hollowpine Support is SOC 2 Type II certified, encrypts conversations at rest, and supports role-based access control.
Yes. Hollowpine Support integrates with Slack, Shopify, WhatsApp, and Instagram, and offers an API so you can connect the tools you already use.
Yes. Hollowpine Support is designed for small support teams and founders handling customer conversations and works out of the box — most teams are set up the same day, and our team helps with onboarding.
The short version — see the pricing cards above for prices.
| Capability | Starter | Advanced | Enterprise |
|---|---|---|---|
| Core platform | ✓ | ✓ | ✓ |
| Slack integration | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | Priority |
| Reporting & dashboards | Basic | Advanced | Custom |
| SSO (SAML / OIDC) | — | ✓ | ✓ |
| SCIM provisioning | — | — | ✓ |
| Audit logs & SIEM export | — | ✓ | ✓ |
| Data residency (EU / US) | — | — | ✓ |
| Dedicated success manager | — | — | ✓ |
| 99.99% uptime SLA | — | — | ✓ |
The fastest way to evaluate customer support helpdesk pricing is to compare it to what it replaces, not to its list price. Customers consolidating multiple overlapping customer support helpdesk tools usually find Hollowpine Support pays for itself in the first quarter — before any productivity gains.
Beyond consolidation, the second-order effects compound: faster onboarding for new hires, fewer hand-offs between teams, cleaner data flowing into the rest of your stack, and audit trails ready before security review asks. We document each of these in customer ROI reviews and would be happy to share the template before you decide.
Switch to an annual contract and pay 15% less than monthly. Available on every paid plan.
Series A-and-earlier startups under 50 employees get 50% off the first year of Hollowpine Support. Apply through sales.
Verified educational institutions and registered nonprofits get 50% off any plan, every year, no expiry.
Customers over a certain volume tier of customer support helpdesk usage receive automatic tiered pricing. The break-points are documented in your contract.
Hollowpine Support is priced per support agent per month, with light users (occasional responders) at half price. The Pro plan adds automations and a public help center; Enterprise adds SSO, advanced routing, and a uptime SLA quoted by sales.
Yes. Every plan starts with a no-credit-card trial so small support teams and founders handling customer conversations can evaluate Hollowpine Support before committing.
Absolutely — upgrade, downgrade, or move to an annual contract at any time, and changes are prorated automatically.
We offer annual-commit discounts, a startup program, and discounted education / nonprofit pricing. Volume pricing for larger teams is quoted individually.
Hollowpine Support never cuts off your service. Overages are billed at published per-unit rates and you can set a hard spend cap.
Yes. Enterprise adds SSO, SCIM, dedicated infrastructure, custom limits, and a 99.99% SLA. Pricing is quoted per company.
Try Hollowpine Support for 30 days — if it isn't the right fit, we refund every dollar, no questions. Enterprise plans add a 99.99% uptime SLA with credits, and we'll migrate your data from any incumbent customer support helpdesk at no charge.
The honest counter-list — things you won't have to negotiate around.
Hollowpine Support prices on the metric that scales with value — never on the number of seats you add.
SAML and OIDC SSO are available on every paid plan, not gated behind an Enterprise upgrade.
Hollowpine Support is funded by customer revenue. There is no ad model, no aggregated-data resale, no data brokers.
Cancellation is one click in the dashboard. Annual contracts can be cancelled and prorated, no email loops.
Three real-world scenarios so you can ballpark Hollowpine Support for your team.
On the Starter plan, a team this size typically pays around $15/agent and stays well within the included usage. Most teams stay on Starter for 6–12 months before upgrading.
Most mid-market customers move to Advanced for SSO, advanced reporting, and the integrations beyond Slack. Annual commits include a 15% discount.
Enterprise pricing is quoted per company. It adds dedicated infrastructure, audit logs/SIEM export, data residency, and a 99.99% SLA — see the comparison above.